At HostGT, we are committed to providing you with top-notch hosting services and ensuring your satisfaction. Our refund policy outlines the terms and conditions for requesting a refund for our hosting services. We proudly offer a 14-day money-back guarantee for our web hosting plans. If, for any reason, you are not satisfied with our hosting services within the first 14 days of your initial purchase, you may request a refund. For eligible refund requests within the 14-day period, a refund equivalent to 90% of the total hosting plan cost will be processed. The remaining 10% will be retained to cover gateway and transaction fees incurred during the refund process.
We want to inform you that domain registration fees are non-refundable. Once a domain is registered or renewed, we are unable to process refunds for domain-related charges.
To initiate a refund request for hosting services, please reach out to our customer support team through our designated support channels. We will assist you in processing your hosting service refund efficiently. Hosting service refunds will be processed promptly. However, please be aware that the time it takes for the refunded amount to reflect in your account may vary depending on your payment method and financial institution.
Special Notes on Domain Registrations and Renewals: Please note that all domain registrations and renewals are final. They cannot be reversed once completed. Always double-check for any errors or incorrect details before confirming your order.
Purchases with Free Domain Inclusions: If a service purchased includes a free domain name and the service is cancelled, the standard rate for the domain will be deducted from the refund.
Renewals: Services automatically renew to prevent any interruption. A 15-day advance notice will be provided before renewals. If you wish to prevent automatic renewal, you must cancel the service via your HostMyCode dashboard before the renewal date.
Cancellation Process: Services can be terminated at any time using the online cancellation form in your dashboard. You are responsible for all fees incurred up to the cancellation’s effectiveness.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Simple Version
1. General Policy
1.1 At HostGT, we are committed to providing top-notch hosting services and ensuring customer satisfaction.
1.2 This refund policy outlines the terms and conditions for requesting a refund for our hosting services.
2. Money-Back Guarantee
2.1 We offer a 14-day money-back guarantee for our web hosting plans.
2.2 If you are not satisfied with our hosting services within the first 14 days of your initial purchase, you may request a refund.
2.3 For eligible refund requests within the 14-day period, a refund equivalent to 90% of the total hosting plan cost will be processed.
2.4 The remaining 10% will be retained to cover gateway and transaction fees incurred during the refund process.
3. Domain Registration and Renewals
3.1 Domain registration fees are non-refundable.
3.2 Once a domain is registered or renewed, we are unable to process refunds for domain-related charges.
3.3 All domain registrations and renewals are final and cannot be reversed once completed.
3.4 Customers are advised to double-check for any errors or incorrect details before confirming their order.
4. Refund Process
4.1 To initiate a refund request for hosting services, customers must contact our customer support team through our designated support channels.
4.2 Hosting service refunds will be processed promptly.
4.3 The time it takes for the refunded amount to reflect in the customer’s account may vary depending on the payment method and financial institution.
5. Purchases with Free Domain Inclusions
5.1 If a service purchased includes a free domain name and the service is cancelled, the standard rate for the domain will be deducted from the refund.
6. Renewals
6.1 Services automatically renew to prevent any interruption.
6.2 A 15-day advance notice will be provided before renewals.
6.3 To prevent automatic renewal, customers must cancel the service via their HostMyCode dashboard before the renewal date.
7. Cancellation Process
7.1 Services can be terminated at any time using the online cancellation form in the customer’s dashboard.
7.2 Customers are responsible for all fees incurred up to the cancellation’s effectiveness.
8. Eligibility for Refunds
8.1 Only first-time accounts are eligible for a refund.
8.2 If a customer has had an account with us before, cancelled and signed up again, they will not be eligible for a refund.
8.3 If a customer has opened a second account with us, they will not be eligible for a refund on that account.
9. Amendments
9.1 HostGT reserves the right to amend this refund policy at any time without prior notice.
9.2 Customers are encouraged to review this policy periodically for any changes.
By using HostGT’s services, you acknowledge that you have read, understood, and agree to be bound by this refund policy.